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Your Government Working For You

Our mission is to connect people to City services and information, quickly and easily, via a communication channel of their choice. We provide general City information to citizens, local businesses, and visitors as well as perform Service Requests intake on behalf of City Departments.

The 311 Call Center provides various options to connect to a wide variety of non-emergency City services and general City information. Some of the most popular City services can be requested by calling 311 or (213) 473-3231, visiting, or using the MyLA311 mobile app.

Dial 311 or (213) 473-3231

Mon-Fri: 7:00am-7:00pm
Weekend & Holidays:

Helping Keep Your Neighborhood Clean & Safe

No one knows more about what our neighborhoods need than you do, so we urge you to contact 3-1-1 whenever you see anything that needs attention like graffiti, illegal trash dumping, or a broken streetlight.

Using the MyLA311 App

With the MyLA311 app, City information and services are just a few taps away. Use the app to quickly and easily request the City's most popular services, including graffiti removal, pothole repair, and bulky-item pickup. Other features include access to the City Services knowledge base, map of nearby City facilities, City Social Media feeds, and more.

Download the MyLA311 App

Download the MyLA311 app for Android or iPhone or submit requests using the MyLA311 website.

Now available in English, Spanish, Korean, Armenian, and Chinese (simplified & traditional)

Apple App Store
Google Play Store
  • Reporting dumping or trash collection issues
  • Requesting bulky item pick-up appointments
  • Reporting potholes, graffiti, street light problems
  • Parking Enforcement
  • Animal Services
  • General City and government information

View All Services

Q. When I submit a service request who will fulfill the request and how long will it take?

A. Requests are assigned to the corresponding City Department based on the type of service request entered. The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned department

View All FAQs

Improve Your City. Become a 311 Advocate.

Los Angeles 311 connects Angelenos with City services and information they need to enjoy their city, beautify their community and stay connected with their local government. We value all community partnerships and empower users by putting the power of City hall in their hands. Use these tools to help us further promote efforts in improving livability and cleanliness.

Frequently Asked Questions & Brochures
Request 311 at an Event
Start a Beautification Project