Frequently Asked Questions

MyLA311 is currently available on iPhones and Android devices only.

The 3-1-1 Call Center operating hours are 7:00 am - 7:00 pm on weekdays and on weekends and holidays from 8:00 am-4:45 pm, except closed on Thanksgiving Day and Christmas Day. Call us at 3-1-1 or (213) 473-3231 or email to 311@lacity.org

From the MyLA311 website, enter a word or phrase in the Search City Services box at the top of the screen. From the MyLA311 mobile app, select City Service Directory from the menu, and then enter a word or phrase in the Search City Services box at the top of the screen.

The new 311 system will replace an outdated system that had not been updated in years, creating technical issues and glitches that impacted the platform’s functionality and caused outages. Mayor Bass’ fifth executive directive called for the modernization of the 311 platform to improve customer service and service delivery for Angelenos.

Service requests submitted before March 28, 2025 will not be brought over to the new system because many of the SR types have received modifications to the fields or questions asked and so were not compatible to be migrated.

Internal City staff will continue working in the old system after we launch the new system in order to complete the work on service requests there and then. Later, the publicly sharable data regarding many service request types will be available via the City’s Open Data portal for historical reference. Some service requests that require additional funding and coordination like the Sidewalk Access program and Sidewalk Rebate will be transitioned to the new system to complete the work and will be manually recreated in the new system so they can be tracked and moved to completion in the new system.

The data could not be migrated to the new system and the old system is at the end of life so being retired in a few months.  Registered users will be able to find the publicly sharable data from past service requests via the City’s Open Data portal for historical reference.

https://data.lacity.org/browse?q=myla311

The City’s new 311 platform launched on Friday with improved features that will make it easier for residents, business owners and workers to request city services, making neighborhoods cleaner and safer.

Improvements to the MyLA311 System Include:

Easier to Request Services

• More reliable app and website adds new features including chat and uses photos and image recognition to better identify, confirm and communicate service requests. This helps ensure that service requests are referred to the correct department for completion and makes it easier to refer to outside agencies as needed.
• Enhances the customer experience for requests submitted through the platform, with improved notifications for service completion
• Leverages Google mapping to “drop a pin” to auto-populate the service request location, which is helpful when an address is unavailable (parks, along the LA River, alleys, etc.).
• New ability to report accessibility service requests that were previously unreportable through the outdated 311.

Improves Customer Service

• Surveys users to measure customer satisfaction and make improvements.
• Increases language access by making 311 available in 243 languages.
• Creates new ability to “Follow” or “Subscribe” to a service request and receive email notifications on the progress of your request.
• Be informed when others have made the same service request at the same location.
• Features an enhanced “Knowledge Base” for self-service users to find information and answers on their own.

Google Translate will now be available to provide access to our MyLA311 website, mobile app, and information articles in 243 languages.

For the last few years, the City has been moving all public facing systems to the Angeleno Account. While not required to use 311, with the Angeleno Account, you can get:

• One login for multiple City systems – no need to have separate accounts and passwords
• Less data entry for the public – Angeleno Account shares information from your profile and shares it in the apps. No need to re-enter same info again and again
• Better security – Angeleno Account has additional security measures

Please note that you will need an Angeleno Account if you would like to access “LASAN billable services” available to residential or commercial customers, such as trash container repairs or replacement and recycLA services.

Visit https://account.lacity.gov to create your Angeleno Account today.

Most service request types can be entered anonymously by leaving the Contact Info fields blank while creating your request. However, if we need more information and have no way to contact you, the request may be canceled (not completed). Some request types require contact information to be provided in order to comply with laws or rules in place regarding those services. Contact info fields are indicated as “required” for those request types.

Yes. When submitting a service request, if you provide your email address on the Contact Info screen, you will receive an email notification for that request when it opens and when it gets closed or canceled.

Your email address is used only for the MyLA311 application and will not be sold or shared.  See our privacy policy at http://disclaimer.lacity.org/privacy.htm

Your request will be assigned to the corresponding City Department depending on the type of service request entered.

The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned City Departments. The MyLA311 application currently offers over 50 service request types which are fulfilled by various City Departments including the Bureau of Street Services, Bureau of Street Lighting, LA Sanitation, Recreation and Parks, LA Animal Services or the Public Works Office of Community Beautification. Requests may be entered using MyLA311 at any time but service fulfillment only takes place during City business hours.

There is not a limit on the number of service requests entered.  However, the system may prompt you that someone else has already reported a similar issue at the same location.

Adding a photo is optional.

Only addresses within the City of Los Angeles limits will be found. If you live in a neighboring city your address will not be found. A map of the City of Los Angeles boundaries can be seen at https://planning.lacity.org/odocument/0541e9db-ddb3-4279-a1d8-a271048fcc9d

Visit the MyLA311 website at the link at https://myla311.lacity.gov and select Create Service Request for a full listing of SR types.

Go to https://www.ladwp.com/ and click on the "New User? Register Now" link below the My Account box. You will need your Account Number and Access Code.